Account Director - Direct Mail

Job Description




£Open DOE + Commission / Bonus + Health Cash Plan + Life Assurance + Pension

Our client is a small mail / post business that is looking to grow. The business is part of a larger mailing business which has allowed the company to access the latest print, mail & post technology whilst complementing its its own range of mailing & printing devices in-house.

They are looking for an ambitious Account Director who can lead a smaller mailing business to growth. The Account Director will have P & L responsibility, as well responsibility for the retention and revenue development of all Client accounts within the business. You would be required to positively help promote and support the growth of the business and help create a positive, proactive, "can-do" team environment.

Duties & Key Responsibilities:

  • Responsible for managing a team, you will need to show:
  • Leadership, encouragement, motivation, and delegation to ensure your teams' success
  • Ongoing team member development to ensure KPIs are being met
  • Regular team meetings, maintaining clear communication
  • Encourage a culture of recognition and reward
  • Regular updates to the Managing Director, producing reports on team and company performance
  • Driving optimum sales performance and customer retention
  • Liaising with the Finance team to review budgets vs actuals and to implement any necessary changes to ensure profitability and stability for the company
  • Endeavour to produce quotations and win orders in line with the company's gross profit
  • Focusing on fantastic Client service and always maintaining a good rapport.
  • All incoming new business enquiries are to be handled and initially spoken to by you, to establish their requirements, introduce the business and offer solutions
  • To introduce the companies, sprint management specialist to explore the company providing print management opportunities
  • Work in unison with colleagues to help achieve the group companies' overall objectives
  • Being responsible for managing team member absences due to holidays, sickness etc

Skills Required:

  • Experience of managing a team in a fast-paced direct environment
  • Direct Mail / Mail fulfilment and postage account management experience
  • Knowledge of UK & International postal services and products
  • Good working knowledge of printing & mailing machinery capabilities
  • Experience of Salesforce desirable but training will be given
  • Microsoft Office Package: Excel, outlook, teams, word etc


  • Communication - strong communication skills with colleagues and clients
  • Approachable - being open, transparent, and supportive
  • Teamwork - a strong team member, with the ability to communicate at a high level but also willing to assist colleagues to achieve a common goal
  • Attention to detail - conscientious and confident in their work
  • Can do attitude - enthusiastic, motivated, good work ethic, flexibility to tasks and hours of work, desire to learn and accept ownership/responsibility
  • Leader - highly professional with a fun aspect to encourage team performance