Account Manager - Any Background Considered

  • Job Reference: DM1225
  • Date Posted: 11 January 2022
  • Recruiter: Future Recruitment Ltd
  • Website:
  • Location: West Midlands
  • Salary: On Application
  • Bonus/Benefits: £Open (Depending On Experience) + Pension
  • Sector: Account manager
  • Job Type: Permanent

Job Description




£Open (Depending On Experience) + Pension

A fantastic opportunity has arisen for an experienced, full-time Account Manger to join a well-established fulfilment, e-commerce and direct mail company based in the West Midlands

As an Account Manager you will be responsible for a portfolio of Clients across e-commerce, direct mail, and magazine fulfilment. You will have a customer focused approach to service delivery across all aspects of the work

*Previous experience in Mailing and Fulfilment would be a distinct advantage although not essential

Key responsibilities:

  • To manage all Client enquiries and schedules, ensuring future work is booked into Production in a timely manner.
  • Manage the end-to-end delivery of all Client orders.
  • Accurately communicate the Client's requirements to the relevant departments within the company.
  • Identify opportunities for added value, process improvement and/or efficiencies.
  • Act as the main daily contact for the Client.
  • Ensure all agreed SLAs, quality standards and deadlines are adhered to.

About You

  • You should be customer centric.
  • Have excellent administration and organisational skills, attention to detail and an ability to work under pressure.
  • Excellent communicator, ensuring strong Client relationships are created and maintained.
  • Experience within fulfilment, e-commerce and/or direct mail would be an advantage, but not essential.
  • The main thing is your attitude and desire to deliver excellent customer service.
  • On a less serious note, a good sense of humour and ability to be a fantastic team player.