Customer Service Team Manager / Estimator – B1 – North Home Counties – £38k

Job Description

Customer Service Team Manager / Estimator – B1 – North Home Counties –  38k

Are you an Account Manager with Estimating skills? And management experience, Are you interested in working for one of the country’s largest independent B1 Printers?

If so, and you’re commutable to the Northern Home Counties, then this could be the job for you!

This well run, profitable business prides itself on quality and excellent customer service.

They’re looking for an experienced senior B1 Account Manager who can also produce estimates – ideally using Tharstern.

 

Duties include:

Provide excellent service to all customers

Full end to end ownership of specified clients developing long-term relationships.

80% account managing and managing a small team, 20% estimating

Liaise with sales, production and 3rd part suppliers to ensure work delivered to the desired standards and on time.

Look for growth opportunities within accounts and inform the sales team.

Produce estimates when required in a timely fashion

Visits to customer sites as required.

Carry out appropriate administration.

Deal with any customer complaints in a professional and constructive manner.

 

Skills & Experience:

Ideally 3 years in a similar role within a B1 Printer

At least 1 year using Tharstern but consideration given to candidates using other MIS.

Client focus – will go the extra mile for customers.

Excellent communicator

Professional, friendly approach

Team oriented.

Organised.

Good I.T. skills : MS Word, Outlook, Excel etc.