Position: Client Services Account Manager
Location: West Yorkshire
Salary: £37k - £40k
The Company: Print & Direct Mail company
Role:
- You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
- Key to this is an ability to understand project management, print, creative and mailing processes and
- identify and nourish new opportunities.
- The role is conduit to all their other integrated processes and teams.
- Build and maintain strong relationships with clients to understand their needs and expectations
- Act as the primary contact for clients, addressing inquiries and resolving issues promptly
- Identify new sales and project opportunities with existing clients
- Interact with clients using social media platforms
- Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
- Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
- Budget management and innovative knowledge
- Identify opportunities for account growth and work with clients to upsell additional services
- Prepare and present proposals, pricing, and contracts to clients
- Research and competitor analysis to ensure product and service are pitched correctly
- Working within their ISO standards and internal framework for all quality and service standards
- Implement processes to monitor and enhance service delivery and client satisfaction
- Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS
- Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities
- Provide regular updates and reports to management regarding account performance and project status
Requirements:
- 3+ years of experience in account management or client services within the printing industry
- Strong understanding of print, creative and mailing solutions
- Excellent communication and interpersonal skills
- Proficient in project management software and Microsoft Office Suite
- Ability to manage multiple projects simultaneously while meeting deadlines
- Strong problem-solving skills and attention to detail
- Proven track record of achieving targets and managing client accounts effectively
- Customer-focused with a proactive approach to client service
- Ability to work independently and as part of a team
- Flexible and adaptable to changing client needs and industry trends
Benefits:
- Holiday allowance of 25 days plus statutory bank holidays and an extra day for birthday
- Extensive L&D support
- Cycle to work scheme
- Life insurance (4x salary)
- Company pension scheme
- Fully compensated company events
- Volunteer days
- Wellbeing programme including & healthcare benefit scheme
- 24/7 access to a free, confidential, and independent Employee Assistance Programme
- Inhouse canteen
- On-site parking
- On-site fully subsidised gym
- Half day Friday at the end of each month