Client Services Manager

  • Job Reference: PM1743
  • Date Posted: 6 February 2024
  • Recruiter: Print Match Ltd
  • Website: http://www.print-match.co.uk
  • Location: Marlow, Buckinghamshire
  • Salary: £40,000 to £50,000
  • Sector: Account manager, Print
  • Job Type: Permanent

Job Description

A rare opportunity has arisen within a well-established and successful print and marketing communications business for a Client Services Manager. The successful candidate will have a proven track record of managing a small client services team in an Account Director capacity or similar.

Job Purpose

Oversee and manage the account management team

Manage certain key customer accounts

Work closely with and support the wider team

Assist with the continual development of the account management team

Work closely with the business development team to identify and exploit all existing client opportunities

Closely work with the Operations Director with the on-boarding of new opportunities

 Key Responsibilities

  • Account management of predefined Customer Accounts
  • Quoting and raising of job tickets for production staff
  • To understand and deal with client facing issues
  • To assist with tenders and new business opportunities
  • To undertake regular client review meetings
  • Carry out ad hoc tasks as requested by management

 Skills/Competencies

Flexible and diligent

Good work ethic and attitude

Excellent communication skills at all levels, up and down the hierarchy

Attention to detail and accuracy

Works well under pressure and can handle difficult situations

Ability to work as part of a team

 

If you have staff management experience and have worked in either a print management agency or print manufacturing environment we would love to hear from you!

 

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