Customer Service / Account handler

  • Job Reference: Customer Service / A
  • Date Posted: 20 January 2020
  • Recruiter: Duncan Print Group Ltd
  • Website:
  • Location: Welwyn Garden City, Hertfordshire
  • Salary: On Application
  • Sector: Account manager, Estimating, Packaging, Print
  • Job Type: Permanent

Job Description

Job Description:

Duncan Print Group is a print and packaging design and manufacturing company serving a wide range of customers from startups to major high street retailers. We have an excellent reputation within the packaging industry for luxury and award winning design. 


We are looking for an enthusiastic individual to join our customer services team with responsibility for handling jobs in production and communicating any issues or recommendations to the customer. Occasionally this can involve supplier and customer site visits. The successful candidate will report directly to a company director.


The ideal candidate should have experience of all aspects of account handling in a busy print /packaging environment. Experience of estimating costs and quoting would be beneficial.  Personally, you should be able to demonstrate enthusiasm and resilience in role, maintain a positive can do approach to the role and  enjoy working in a fast paced environment.


Typical tasks will include taking orders both from the sales team and directly from customers using our well established internal processing systems.  Jobs will then need to be checked to ensure they are produced in the most efficient manner and this will involve working with the estimating and production teams. The role will also involve working closely with the production scheduler to ensure jobs stay on track and are produced on time.


The position will involve the following tasks

(training maybe provided in certain areas if required):

  • Taking job briefs from customers

  • Placing jobs into production and ordering materials and outwork if necessary for the job

  • Present the company well - provide excellent customer service in a proactive, positive, professional manner

  • Good negotiating skills

  • Communicate directly with customers over potential issues and advice

  • Ensure production schedules are achieved 

Role requirements:

  • Solid understanding of Litho print and digital printing

  • Understanding of design principles in print and packaging

  • Strong problem solving skills

  • High level of numeracy and attention to detail

  • Conversant with MS office applications.

  • Excellent time management and communications skills


Benefits: Free parking, statutory pension scheme, walking distance to Welwyn Garden City centre and train station