Customer Service Representative – Print Packaging & Greeting Cards – Full Time 12 month

  • Job Reference: 00012188-1
  • Date Posted: 23 May 2022
  • Recruiter: The Sherwood Group
  • Website: https://www.sherwoodgroupuk.com
  • Location: Nottingham, Nottinghamshire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Packaging, Print
  • Job Type: Permanent

Job Description

The Sherwood Group is the UK’s leading independent packaging and greeting cards manufacturer, with a track record of award-winning products and designs.

This opportunity is home based 2/3 days a week with the other 2/3 days Office Based. Initially the role is for 12 months maternity cover with a view to recruit permanently,

We are now looking to recruit a customer service representative to join our team, The ideal candidate must have the ability to act proactively and with limited direct supervision, for the processing of sales orders and associated customer service administration. you will carry excellent interpersonal skills to sustain effective relationships with employees at all levels and external customers and suppliers. As well as effectively manage your customer requirements whilst ensuring the companies objectives are fulfilled.

Key Responsibilities:

· Generate Sales and Production Orders

· Gather full carton / gift card specification and create on our MIS System

· Enter customer deliveries

· Provide customer requested information i.e. stock reports etc.

· Effectively manage customer service issues

Person Specification:

· Ability to act proactively and with limited direct supervision.

· Ability to follow department processes

· Interpersonal skills necessary to sustain effective relationships with employees at all levels and external customers and suppliers

· Ability to work in an organised and tidy manner

· Ability to work in a pressurised environment and be able to prioritise workload accordingly

· Excellent communications Skills

· Ability to multi-task effectively

· A good level of experience using Microsoft Works