Estimator - Direct Mail

Job Description

DM1150

ESTIMATOR - DIRECT MAIL

WEST YORKSHIRE

£Open (Depending on Experience)

Our client is a Direct Mail and Print Company based in the West Yorkshire. Their expertise are within Direct Mail print production from straight forward leaflets, envelopes and letterheads to multi-million runs of brochures and catalogues.
They are currently looking to recruit an experience Estimator to join their team.

Responsibilities

  • Liaise directly with external clients and manage all aspects of client relationships
  • Manage quoting Direct Mail and Print jobs for external clients
  • Have a sound understanding of the companies services allowing you to advise and support clients when necessary
  • Produce brief for booked in jobs
  • Responding to client queries in a timely and appropriate fashion
  • Handle customer complaints
  • Offer support to members of the Client Services Team
  • Manage client expectations
  • Liaise with internal team members & colleagues for smooth running of jobs

Areas of Knowledge

  • Estimating / CRM software - Ideally Imprint
  • Direct and / or Transactional mail
  • Print and / or print related processes
  • Postage services and data requirements relating to postage
  • Working knowledge of the Microsoft Office suite

Personal Attributes

  • Have a customer-focused approach
  • Be reliable and have great time-keeping and attendance
  • Be self-motivated and proactive and able to manage time
  • Have a proven record of excellent customer service skills
  • Demonstrate strong and positive written and oral communications
  • Work in an organised fashion and prioritise workload accordingly
  • Build and maintain good working relationships with all areas of the business
  • Be efficient with an attention to detail
  • Demonstrate flexibility within the role, show willing to learn new things in order to progress as an individual and for the company