Technical Support / Administration

Job Description

A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team. 

This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.

 

The responsibilities for this role include:

 

  • Resolve tickets wherever possible in a 1st line capacity
  • Troubleshoot and apply fixes to basic queries
    • Basic portal updates/management
    • Technical issues
    • Order support
    • General questions
    • Login issues
    • Invoice queries
    • Goods in issues
    • Budget update requests
  • Escalate issues accordingly if required
  • Progressing order states
  • Managing approvals where they exceed 7 days
  • Order management
  • Client specific support
    • Internal account management
    • SMS Messaging / reporting
    • Budget management
    • Merchandise order management
    • Adding digital assets
  • Implementation team support
    • Providing administration and project support

 

Experience working with Pageflex would be highly advantageous.