NEW VACANCY! (PK8224)
CUSTOMER SERVICE REPRESENTATIVE - FLEXIBLE PACKAGING
NORTH WEST
Up To £30K (DOE)
Our client is a flexible packaging company. They offer their customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence.
They are currently looking to recruit a Customer Service Representative to support their customers throughout the UK and Europe. The ideal candidate will have a proven track record of delivering exceptional customer service and succeeding within a face paced environment.
Previous experience of managing customer orders within Flexible packaging setting would be advantageous.
Responsibilities:
- Managing customer jobs from order approval to finished product, including all front office and production aspects.
- Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
- Assists in estimating for customers
- Creates and approves job tickets for the shop floor
- Assists plant manager with any emergency problems
- Communicates with customers on updates for projected timelines for projects
- Manages trouble-shooting of emergency orders for customers
- Participates in meetings with production staff and front office staff
- Utilises Salesforce to manage communications with sales team, customers and management
- Follows up on all customer transactions in a timely manner
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Partners with the sales team to meet and exceed customer's service expectations.
Requirements:
- Flexible packaging knowledge is preferred.
- Knowledge of film substrates used in the industry is preferred but not a must.
- Excellent customer service via phone, email and in person.
- Pre-press and pre-press workflow knowledge a plus.
- Knowledge of estimates and customer expectation a plus.
- Excellent time management skills.
- Basic IT structure knowledge.
- Knowledge of a web to print order system a plus.
- Must be deadline driven and have a sense of urgency.
- Must be adaptable and flexible.
- Must have a great customer focus and be action oriented.
- Should have experience in Word, Excel and Google Suites.
- Proven experience within a customer service-related field.
- Experience working in a manufacturing environment.
- Computer data-entry experience.