NEW VACANCY! (PK8209)
KEY ACCOUNT MANAGER
HOMEBASED
TERRITORY: SOUTH WEST
COMPETITIVE BASIC SALARY + BONUS + COMPANY CAR / CAR ALLOWANCE + 25 DAYS HOLIDAY + BENEFITS
Our client is a leading corrugated packaging manufacturer, specialising in large volume bespoke corrugated solutions to a variety of markets including FMCG and E Commerce.
Our client is currently looking for a Key Account Manager to join their team. You will drive customer retention ensuring customer satisfaction, new sales, support the implementation of the account plan and monitor progress against the agreed targets. The role is split approx. 70% manging £multi million key accounts and 30% generating new business.
Key Responsibilities:
- Create and implement the customer development strategy, negotiate cooperation conditions (including stock, payments, obsolete, complaint handling)
- Meet targeted budgeting objectives for volume and profitability
- Manage & ensure customer standards, drive improvements in the key performance indicators set/agreed by our customer, quality to become the benchmark suppliers
- Build effective communication channels between the internal organisation the customer teams, and any third parties as required
- Identify, qualify, gain and develop opportunities in new and current customers
- Anticipate customer needs and respond in a timely manner
- Ensure timely reporting of ongoing projects and support accurate forecasting with commercial teams including the data integrity and entry within the correct system
- Review and recommend contractual terms and sensible pricing between the organisation and customer
- Track and share market information
- Undertake customer visits and relationship building exercises
- Develop customer loyalty by offering above market solutions and bespoke options
- Ensure customer satisfaction, loyalty and delivering high quality customer experience
- Build strong relationships with a broad spectrum of customer stakeholders so that they stay loyal and are willing to increase the company share of spend
- Develop plans in conjunction with the supplying sites a plan to maximise margin
- Proactively develop their partnerships within the supply chain communities
- Encourage efficiencies and drive a culture of innovation
- Observe and share with the account team the customer's market development and competitors' behaviour to identify opportunities and risks
- Develop customer sales strategy and account plan
- Drive and lead the customer relationship through a consistent account plan, implementation and follow-up processes
- Coordinate projects within the account team, secure all internal and external stakeholders are fully conversant with the implementation process and understand their role within the account plan
Requirements:
- 1-2 years' experience with Key Accounts in customer facing commercial roles
- It is not essential to have experience from the Packaging industry
- High credibility with demonstrated results driving and managing sales growth
- Proven ability in successful sales strategy execution
- Strong business acumen and commercial experience
- Proven ability to grasp, analyse and initiate actions based on strong financial insights and understanding
- Demonstrated marketing, customer experience, commercial and sales leadership skills
- Demonstrated understanding of what it means to be a brand ambassador
- A proactive, analytical, independent and methodical people motivator
- Displays humility in abundance
- A good negotiator and comfortable with conflict internal and external
- Entrepreneurial - belief in one's ability to take on difficult challenges and willing to take calculated measured risks
- A resilient and persuasive change 'agent' with effective communication skills, strong personal impact and integrity
- Excellent interpersonal communication skills
- Values co-operation and enjoys working in teams with other talented people but is also capable of working independently
- Ability and capability to work with all levels of seniority
- Dynamic, energetic and proactive, with an open, authentic and to the point personality
- Networker, with strong stakeholder management skills
- Strong ambition, but underpinned by performance, integrity and ethics
- A person with high levels of resilience, a holistic positive attitude that embodies the desire to manage, develop people and work in an ambitious rapidly changing organization
- Creative, innovative and long-term visionary
- Advanced level in Microsoft Office applications - particularly in ppt and excel
- Excellent English and second language preferable